Frequently asked questions

A global coffee marketplace that connects farmers, cooperatives, washing stations, mills and exporters with importers, roasters and traders at every stage, from cherry to cup.

Farmers and producers, cooperatives, washing stations and wet mills, dry mills and hullers, exporters and traders. You can list cherry, kiboko, parchment, green or roasted coffee.

Importers, roasters, traders and exporters anywhere in the world. Buyers can make offers on lots or post a request describing the coffee they want.

Joining and listing are free. A small success fee applies only to deals completed through the site; see How it works for the current rate.

No. We are a listing platform. Contracts, payment, shipping and documents are agreed directly between buyer and seller.

Check the seller's verification badge and ratings, ask for samples before large orders, use clear Incoterms and never pay a full amount in advance to someone you don't know. Read the Safety center.

Yes. Every account must set up two-step login (authenticator app today; SMS, WhatsApp and a backup email once connected). We never ask for your password or login code.

Yes. Every lot has a Request a sample button that starts an offer with a sample message to the seller.

Both sides must follow the laws of their own and the destination country: export licences, certificates of origin, phytosanitary and food-safety rules, customs, EUDR due diligence and sanctions. See our trade compliance checklist.

English, Spanish, Portuguese, French, Swahili, Arabic and Chinese. Prices can be shown per pound or per kilogram.

Use the WhatsApp or email buttons at the bottom of every page, or write to the support address in the footer.